Legal
These Terms & Conditions (“Terms”) govern your use of the PemoLab website and, where applicable, your engagement with PemoLab Design Studio for creative, digital, marketing, technology and related services.
By using our website, submitting an enquiry, booking a consultation or engaging our services, you agree to these Terms where applicable.
PemoLab Design Studio is a creative digital studio providing services including:
Specific services are subject to the scope agreed with the client.
You may use our website for lawful purposes only. You must not:
We may restrict or suspend access where necessary to protect the website, our business or other users.
Booking a consultation does not automatically constitute acceptance of a project.
A consultation allows us to understand your business, requirements, objectives and potential scope.
Where we agree to proceed, the project will be governed by the applicable proposal, quotation, engagement letter, service agreement, invoice or other written agreement.
Each project should have an agreed scope. Depending on the engagement, the scope may specify:
Work outside the agreed scope may be quoted separately.
Clients are responsible for providing information, materials, approvals and access reasonably required for the project. This may include:
Where a client delays required information or approval, the project timeline may be adjusted accordingly.
Payment terms will be stated in the applicable proposal, invoice or service agreement. Unless otherwise agreed in writing:
All applicable fees should be disclosed before payment where reasonably practicable.
The number of revisions included in a project will depend on the agreed scope.
A revision means a reasonable adjustment to an existing direction.
A complete change of direction, new concept or substantial change to the agreed brief may be treated as additional work.
We will communicate additional costs where applicable before undertaking substantial out-of-scope work.
Clients are expected to review and approve work within the timeframe communicated by PemoLab.
Where approval is delayed, delivery dates may change.
Once a deliverable has been approved, substantial changes requested later may be treated as additional work.
Either party may request that a project be paused or terminated in accordance with the applicable project agreement.
If a project is terminated after work has commenced, the client remains responsible for fees relating to work already completed and approved third-party expenses incurred on the client’s behalf, subject to applicable law and the agreed contract.
Any refund will be handled according to the applicable agreement and mandatory consumer-protection requirements.
Unless otherwise agreed in writing, PemoLab retains ownership of its pre-existing:
Upon full payment, the client receives the agreed rights to the final deliverables specified in the project agreement.
Unused concepts, rejected concepts, drafts and exploratory work remain PemoLab’s property unless otherwise agreed.
Third-party materials remain subject to their respective licences.
Unless the project agreement states otherwise, PemoLab may display completed work in its:
We will respect reasonable confidentiality obligations and will not publicly disclose confidential business information merely for promotional purposes.
If a project is confidential or subject to a non-disclosure agreement, the applicable confidentiality terms will take precedence.
The client represents that it has the necessary rights, permissions or licences to provide materials supplied to PemoLab. This includes:
The client is responsible for ensuring that materials supplied to PemoLab do not unlawfully infringe third-party rights.
Website projects may depend on third-party platforms, hosting providers, plugins, APIs, payment providers and other technology.
PemoLab cannot guarantee uninterrupted availability of third-party services outside our control.
Unless expressly included in the project scope, the following are separate services or costs:
SEO, advertising and digital marketing involve external platforms and market conditions.
PemoLab will use reasonable professional efforts to improve campaign and search performance, but we do not guarantee:
Advertising performance can be affected by factors outside our control, including market conditions, competition, platform changes, audience behaviour, pricing and the client’s offer.
Some services depend on third-party platforms such as advertising networks, social platforms, hosting services, analytics tools, payment processors and software providers.
Changes, restrictions, outages or decisions by these providers may affect the services.
PemoLab will not be responsible for failures caused solely by third-party systems outside our reasonable control.
We will treat confidential client information responsibly and will not knowingly disclose confidential information to unauthorised third parties except where:
Where a separate NDA is executed, its confidentiality provisions will apply.
PemoLab will perform agreed services with reasonable professional care and skill.
Where a service does not conform to the agreed scope, we will work with the client to identify and, where appropriate, remedy the issue in accordance with the applicable agreement and law.
Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, PemoLab will not be liable for indirect or consequential losses arising from matters outside the agreed scope or PemoLab’s reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that applicable law does not permit a business to exclude.
This clause should always be read together with the applicable project agreement and Nigerian consumer-protection law.
PemoLab will not be responsible for delays caused by circumstances reasonably outside our control, including significant technology failures, internet outages, third-party platform failures, natural disasters, government restrictions, strikes, widespread cyber incidents or other extraordinary circumstances.
We will communicate material delays where reasonably practicable.
If you have a concern about a service, please contact us first so that we can understand the issue and attempt to resolve it.
Email: contact@pemolab.studio
We believe complaints should be handled fairly, transparently and promptly.
These Terms shall be governed by the laws applicable in the Federal Republic of Nigeria.
Where a dispute cannot be resolved amicably, the parties may pursue the remedies available under applicable Nigerian law.
We may update these Terms from time to time.
The updated version will be published on our website with a revised effective or updated date.