Privacy Policy

PemoLab Design Studio is a creative and digital studio providing services including branding, graphic design, web design and development, UI/UX, motion design, content, social media, SEO, digital advertising and related creative services.

• Business: PemoLab Design Studio
• Email: contact@pemolab.studio
• Phone: +234 810 999 5403
• Address: Millennium Builders Plaza, Herbert Macaulay Way, Central Business District, Abuja-FCT, Nigeria.

For privacy-related enquiries, please contact contact@pemolab.studio.

Depending on how you interact with PemoLab, we may collect:

Information you provide directly

• Name
• Email address
• Phone number
• Company/business name
• Job title or role
• Business address
• Project information
• Information submitted through consultation forms
• Messages and enquiries
• Files, images, documents or materials you provide to us
• Information relating to your project requirements
• Billing and transaction information

We only request information reasonably necessary for the relevant interaction or service.

Information collected automatically

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location derived from technical information
• Date and time of visits
• Website interaction data
• Cookie and similar technology information

We may use personal information to:

• Respond to enquiries.
• Schedule consultations.
• Understand your business and project requirements.
• Prepare proposals, estimates and contracts.
• Provide our services.
• Communicate with clients.
• Process payments and maintain financial records.
• Manage projects.
• Improve our website and services.
• Understand how visitors use our website.
• Measure marketing and campaign performance.
• Send relevant business communications where permitted.
• Maintain business and administrative records.
• Protect our website, systems and clients from fraud, abuse or security threats.
• Comply with applicable legal or regulatory obligations.

We do not collect information simply because it is available. Our aim is to collect information that is relevant and reasonably necessary for the purpose for which it is being processed.

Depending on the circumstances, we may process personal information on the basis of:

• Consent — where you have given us permission.
• Contract — where processing is necessary to provide a service or take steps requested before entering into a contract.
• Legal obligation — where processing is required by law.
• Legitimate interests — where appropriate, provided those interests do not override your applicable rights.

Consent may be withdrawn where consent is the applicable basis for processing.

The NDPA recognises several lawful bases for processing, including consent, contractual necessity and legal obligations.

When you submit a consultation or contact form, we use the information you provide to:

• understand your enquiry;
• contact you;
• assess your requirements;
• prepare a suitable response, proposal or quotation; and
• determine whether PemoLab’s services are appropriate for your needs.

Submitting an enquiry does not automatically create a client relationship or contractual obligation.

Where permitted, we may send you information about:

• PemoLab services;
• new offerings;
• projects;
• educational content;
• announcements; or
• other business-related communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.

We will not treat your decision to withdraw marketing consent as a withdrawal from a separate contractual relationship.

During a project, you may provide PemoLab with business information, customer information, photographs, documents, credentials, creative assets or other information.

Where you provide personal information belonging to another person, you are responsible for ensuring that you have the appropriate authority or lawful basis to provide that information to us.

Where PemoLab processes information on your behalf as part of a client engagement, the applicable contract and data-processing arrangements may also govern that processing.

We may use trusted third-party providers to help us operate our business and deliver our services. These may include providers for:

• Website hosting
• Website analytics
• Scheduling
• Email
• Cloud storage
• Payment processing
• Advertising
• Social media
• Website development
• Project management
• Communication
• Security

These providers may process information on our behalf or independently according to their own privacy policies and applicable terms.

We do not sell your personal information.

Some third-party technology providers we use may operate outside Nigeria.

Where personal information is transferred or made accessible outside Nigeria, we will take appropriate steps required by applicable data-protection law.

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• unauthorised disclosure;
• alteration; and
• destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• providing services;
• maintaining business records;
• resolving disputes;
• enforcing agreements;
• complying with legal obligations; or
• protecting our legitimate business interests.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.

Subject to applicable law, you may have rights including:

• The right to be informed about how your data is processed.
• The right to request access to your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion or erasure in appropriate circumstances.
• The right to object to certain processing.
• The right to restrict certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• Rights relating to certain automated decision-making.
• The right to lodge a complaint with the Nigeria Data Protection Commission.

These rights are reflected in the NDPA’s data-subject provisions.

To exercise a privacy right, contact contact@pemolab.studio. We may need to verify your request before acting on it.

Our services and website are primarily directed at businesses, organisations and professional clients.

We do not knowingly seek to collect personal information from children where such collection is not necessary or legally permitted.

Where applicable law requires parental or guardian involvement in the processing of a child’s personal data, we will comply with those requirements.

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes to our business, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

If you have questions, concerns or requests relating to this Privacy Policy or your personal information:

• Email: contact@pemolab.studio
• Phone: +234 810 999 5403
• Address: Millennium Builders Plaza, Herbert Macaulay Way, Central Business District, Abuja-FCT, Nigeria.